A glimmer of hope as @MTNSouthAfrica shows how to use Twitter for customer care

On January 31, 2011, in Insights, Social Media, by Peter du Toit

Ok, so I was watching the Twitter stream when I noticed a very interesting interaction between Andy Hadfield and the folk managing the MTN Twitter account. Here is the interaction: How does that make you feel about MTN? Can you see the power of this? Besides Andy whose problem has been solved promptly, (in exactly [...]

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Buying U2 tickets – mobile wins

On October 24, 2010, in Google, Mobile, by Peter du Toit

When U2 made the announcement last week that they were adding two South African cities to their 360° tour there was a lot of excitement, since the last time the band was here, was in 1998. Judging from the comments on Twitter it was evident that there was going to be a mad rush for [...]

Lets hope @vodacom did their homework

On April 20, 2010, in Insights, Social Media, by Peter du Toit

It’s exciting to see South African companies begin to use the popular social media channels to reach out to their customers. However, as we have said in the past on this blog, it’s NOT just a matter of opening an account on a network. There is a considerable amount of planning required, before you switch [...]

Trend: Real-time is the new Prime-time – what it means for your business

On January 26, 2010, in Insights, Social Media, by Peter du Toit

At the Le Web conference late last year Queen Rania (yes that is the Queen of Jordan – and yes she is on Twitter) gave a keynote address entitled Real Time Web for Real World Change. During this keynote she said something that has been repeated often “real time is the new prime time.” This [...]

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There is NO reason not to be up-to-date in your profession

On January 12, 2010, in Insights, by Peter du Toit

There has been such a dramatic change in the world of information. What sometimes took months to filter through now happens in hours. Whatever your profession, are you up-to-date with what is happening around the world in your niche? Do you head up communications in your company, or PR or Marketing or HR? How up-to-date [...]

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How the social web keeps me in touch

On January 8, 2010, in Insights, by Peter du Toit

In a recent post Mike Laurie wrote about How Social Media Has Changed Us? I was really interested by this little paragraph: “Leisa Reichelt, a user experience consultant in London coined the very pleasant term “ambient intimacy.” It describes the way in which social media allows you to “… keep in touch with people with [...]

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Sandton City on Twitter – a social media lesson

On December 23, 2009, in Insights, Social Networks, by Peter du Toit

I was watching my Twitter stream the other day when this tweet flew by: How many times have you been to a mall and experienced some issue that you would just like to take up with the mall management? Well Twitter can sure help with that as you can see from the example. Now a [...]

Bypassing the middle man – a growing trend

On November 18, 2009, in Insights, Social Networks, by Peter du Toit

Photo: AP Stephen Fry (British actor and celebrity) a few days ago reached the 1 million follower mark on Twitter. (see his Twitter account here) Speaking at the The 140 Characters Conference in London (as reported in the Telegraph yesterday) he shared his thoughts on how Twitter (and social media in general we may add) [...]

You only get one chance to make a first impression – Customise your Twitter background

On October 29, 2009, in Social Networks, by Lisa Breedt

Want to create a good first impression? Then customising your Twitter background is a must. With the increasing number of people joining Twitter you want to make sure you stand out from the millions of profiles by not using the generic (somewhat boring) default background. Also, if you’d like to increase followers, creating a branded [...]

MAJOR announcements by Google, Microsoft, Facebook and Twitter – what you need to know

On October 22, 2009, in Google, Insights, by Peter du Toit

Yesterday was a fascinating day at the Web 2.0 Summit in San Francisco with some really big announcements coming from the two search giants and from the worlds largest and most active social networks. Here is a summary of the announcements: Twitter has struck a deal with Google and Microsoft (Bing) to gain access to [...]

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